Welcome to “PXLCRS” (“we,” “us,” “our,” or the “Website”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our Website. By accessing or using our Website, you consent to the practices described in this Privacy Policy.
#1 Controller
“dinodes, obrt za usluge, vl. Dino Pros” (address: Gornje padine 1, 10090 Zagreb, Republic of Croatia) will be known as the “Controller” of the personal data you provide here. If you have any questions about how your information is going to be used, you are more than welcome to contact us by email: hello@pxlcrs.com
#2 Information We Collect and Purpose
We only collect personal data for the following purposes:
- Improving the user experience on this website.
- Creating the offer and the invoice for the service.
- Completing the service (creating the custom design/illustration/product you request).
- Contacting you to discuss the work in progress and to send you the files.
- Shipping you the finished physical product.
We will not collect any personal data from you that we do not need to provide this service to you.
#3 Data Collection for Browsing and Ordering
If you only browse this website, then we collect the information listed in the “Cookies” section of this page.
If you place an order through the website, we collect the following information:
Info we collect about you due to legal obligation (to create the offer and the invoice for the service):
- First name
- Last name
- Billing address
By Croatian law on accounting, we must keep this information (safely) for 11 years.
Info we collect about you due to legitimate interest (to complete the service and to be able to contact you to discuss the work):
- Shipping address
- Email address
- Instagram username
If you order a physical product, your first name, last name, and shipping address will be shared with the Croatian Post (contact email: zastitaosobnihpodataka@posta.hr, web: www.posta.hr)
We also keep internal records of purchases in a password-protected LibreOffice Calc sheet for 10 years.
This data is stored on a password-protected computer and in this website database, stored on a server located within the European Union.
Important: Your data will never be used for marketing purposes without your permission. It is not going to be sold or shared with third parties, other than stated above.
#4 Cookies and 3rd Party Cookies
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
This website uses Crisp chatbox, which uses cookies. Cookies are solely used in accordance with those points:
- Cookies are necessary for chatbox functionalities; they are needed to restore the chat session and messages of a chatbox user when browsing between website pages and/or coming back on the website a few days after.
- Cookies have a default expiration time of 6 months, which is renewed if and when the user comes back to the website and loads the chatbox.
- Cookies bind an user to a single session. If that session contains messages, it is permanent (unless deleted by a website agent); otherwise the session is temporary and is destroyed 30 minutes after the last website access.
- Cookies are not used for tracking purposes. They are solely used to bind an user to a server-side session storage, which is then used for messaging purposes, in the event either the user or a website agent starts a conversation.
- The user IP address is stored in the server-side session storage that’s bound to the cookie. If the user leaves without using the chatbox messaging features, the session (and thus the IP address) will be automatically removed from Crisp servers upon session expiration (ie. 30 minutes after last access; as stated above).
- The user IP address is kept indefinitely in the event the user started a chat session with a website on Crisp. We are legally required by the law of France to log those IPs in the event of a legal request (for a minimum duration of 1 year). Though, we keep those IP address longer as we need to aggregate them to protect our chatbox service against botnets and spam attacks, which occur frequently. The Crisp service could not function at the level our customers expect from us without statistics on those collected IP.
#5 Consent
By consenting to this privacy notice, you are giving us permission to process your personal data specifically for the purposes identified.
#6 Access and Complaints
If at any point you believe the information we process on you is incorrect, you can request to see this information and have it corrected or deleted from the database. If you wish to raise a complaint about how we have handled your personal data, you can contact us by email (hello@pxlcrs.com) to have the matter investigated.
#7 Changes to This Privacy Policy
This Privacy Policy can be changed at any time by publishing the amended text on the website, and it takes effect immediately upon publication. Therefore, it is recommended that users be informed of the applicable privacy policy at the time of visiting the site.
